Frequently Asked Questions (FAQs)

Here are some of our most frequently asked questions to help you with your queries.

Is Vital a health insurance company?

Why can’t I see these plans on the insurance company’s website?

Can I claim upto the full cover amount within 3 months of the policy, even though I have not paid the full year's premium ?

Do I have to undergo a medical test?

Can I port my existing policy into Vital?

How do I renew my policy? Can I increase the coverage amount?

Can I change the deductible?

Is the cover amount offered per member or is applicable for everyone in the plan?

Who should I contact while filing a claim, Vital or the insurance company?

How will I get my policy documents?

When can I add a new born child to the policy?

What is the waiting period?

Are advanced and robotic treatments covered under the policy?